SHIPPING & RETURNS
Many pieces are made to order. The time taken to produce each piece varies; please consult the web page of the specific piece. If you require your order sooner please get in touch - orders may be prioritized on a case-by-case basis, sometimes for an additional fee. You will receive a confirmation order when your order is placed.
Refund eligibility varies by product type.
- All returned jewelry must be unworn and returned in it's original packaging, including any boxes, bags, and other signature packaging materials
- Return must be made within 10 days of package delivery
- Sales are final on all special order and custom products
- Stocked ring sizes are eligible for full refund or exchange
- Made to order items are eligible for exchange only
- Refunds will be processed upon receipt and verification of return
Please contact us for your prepaid return shipping label at firstname.lastname@example.org
The customer is responsible for purchasing the correct ring size for their needs. We offer a complimentary ring sizer upon request to ensure the accuracy of your order.
We will gladly resize rings purchased from our shop within 10 business days. The customer is responsible for all shipping charges associated with resizing. In the event that we have the correct ring size on hand, we will give you the option to exchange your unworn ring for the correct size at no cost. If a replacement is not available, a fee may apply for the alteration of your existing piece.
PLEASE NOTE: Diamond bands cannot be resized. Ensure the accuracy of your ring size before placing your order.
Please contact us for a repair authorization and an assessment of your resizing needs.
We stand behind the craftsmanship of our work. Please contact us at info@oakleyparsons and we will advise you on the best way to proceed. If the repair is due to normal wear and tear, an estimate will be provided prior to starting the repair. Most repairs take 1-2 weeks to complete.
As far as possible, jewelry should be kept dry and contact with chemical avoided. Put your jewelry on after applying perfume, hairspray or lotion. Wear and tear on jewelry can be reduced by not wearing jewelry during activities like gardening, washing dishes or working out at the gym.
Gold and gemstones can be cleaned lightly using a soft cloth. For a more thorough cleaning soak the jewelry for a few minutes in warm water with a small amount of non-detergent soap. Pat dry with a soft cloth. A very soft toothbrush can be used to clear debris from areas of accumulation.